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Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Delivery charges are calculated during checkout once you enter your address, rates vary around New Zealand but we do our best to have the cheapest shipping rates we can.

Which payment methods are accepted in the Online Shop?

Please see our payments page under the about us menu above

How long will delivery take?

Generally delivery is 1-2 days north island and 2-5 days south island, please see our shipping page under the about us menu above

How secure is shopping in the Online Shop? Is my data protected?

Data and transactions are protected by 128bit encyption, the website is also SSL secured, please check for the padlock symbol in the url bar at the top of the page to ensure you are securely connected.

What exactly happens after ordering?

Your order will be automatically received by our team who will begin processing your information and product ready for shipping. Once shipped you will automatically be sent a tracking email to follow your orders progress.

Do I receive an invoice for my order?

Yes, a PDF invoice is automatically emailed when your order is shipped

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