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FAQs

Frequently Asked Questions

What does refurbished mean?

Refurbished products are items that have been professionally restored to full working condition. They may have originally been factory seconds, warranty returns, display units, overstock, or customer returns. At Tydi, every refurbished product goes through a thorough inspection, cleaning, and testing process before being listed for sale. Refurbished items may have minor cosmetic marks but are fully functional.

Is it safe to buy refurbished electronics in New Zealand?

Absolutely. Buying refurbished from a reputable NZ retailer like Tydi is a smart way to get quality electronics at a lower price. All our products come with a 12-month warranty, and we operate under the Consumer Guarantees Act — so you have the same legal protections as buying new. We're a registered New Zealand company based in Auckland, and we stand behind everything we sell.

What's the difference between refurbished and second-hand?

Second-hand items are sold as-is, in whatever condition they're in. Refurbished items have been professionally inspected, repaired if needed, cleaned, and tested to ensure they work like new. When you buy refurbished from Tydi, you're getting a product that's been through a quality control process and comes with warranty protection.

Do your products come with a warranty?

Yes. All refurbished products sold by Tydi come with a 12-month parts and labour warranty unless otherwise stated on the product listing. We also honour all obligations under the Consumer Guarantees Act.

What brands do you carry?

We stock a wide range of trusted brands including Apple, Samsung, HP, Lenovo, Dell, Asus, Dyson, Bose, Sony, JBL, Garmin, Fitbit, and many more. Our range covers laptops, tablets, smartphones, audio equipment, cameras, home appliances, and accessories.

How do I know what condition a product is in?

Every product listing includes a clear description of the item's condition. We grade our products honestly and include photos of the actual item wherever possible. If you have any questions about a specific product's condition, feel free to contact us before purchasing.

Do you ship throughout New Zealand?

Yes, we ship to all addresses across New Zealand. Shipping times and costs vary depending on your location and the size of the item. Check the individual product listing for specific shipping information, or contact us for a quote.

Can I visit your store?

We're based at 115 Ferry Parade, Herald Island, Auckland. Please contact us before visiting to arrange a time — call 09 972 2621 or email info@tydi.co.nz.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout. For more details, see our Payments page.

What if my product arrives faulty?

If your product arrives faulty or develops a fault within the warranty period, contact us straight away. We'll arrange a repair, replacement, or refund at no cost to you. See our Returns & Refunds page for full details.

Do you repair Dyson vacuums?

Yes! We specialise in Dyson stick vacuum refurbishment and are happy to service or repair any Dyson model — even if you didn't buy it from us. Contact us for a quote or advice on your Dyson.

What is the availability status of items on the site?

All items for sale on the woodstock-theme-light.myshopify.com are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

What do I need for optimum browsing when visiting Woodstock store?

To make your experience at Woodstock Shopify Theme as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Woostock Shopify Theme does not support private browsing mode at this time.

How accurate is color display on the Internet?

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

How may I get assistance with my online order?

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

How do I change information on my order after it has been placed?

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

I just finalized my order but I still have not received the order summary.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us. 

How much is the delivery?

Enjoy complimentary ground shipping on all orders, excluding the 'Le Flâneur' bicycle.
You will be asked to select the shipment method you would prefer as part of the order procedure.

Delivery cost depends on the delivery service you select:
Express 2 days service will cost $35.00, Standard Overnight service will cost $60.00, Priority Overnight service will cost $70.00, and Saturday Delivery service will cost $85.00.

For furniture, a transportation fee of 6% of the retail subtotal of the order, excluding sales tax, and not to exceed $5,000, will be charged when your Product is ready to ship. For the bicycle « Le Flâneur », a delivery fee of $250 will be charged upon shipment of your order.

How long will delivery take?

Orders ship Monday through Friday with the exception of national holidays. Orders with expedited delivery must reach us before 2 p.m. (Eastern Standard Time) to ship same day unless an item is subject to a ship delay.

Overnight and Saturday delivery are not available options for Hawaii and Alaska.

Ground: Orders will ship within one to two business days from the date placed. Allow one to seven business days for delivery.
2-Day: Allow two business days for delivery.
Overnight: Expected delivery is the following business day.
Priority Overnight: Expected delivery is the following business day between 12 p.m. and 2 p.m. in most areas.
Saturday Delivery: Orders must be placed between Thursday 2 p.m. and Friday 1:59 p.m. (Eastern Standard Time). Expected delivery is Saturday between 12 p.m. and 2.p.m. in most areas.
In-Store Pickup: Your order will ship with the delivery method chosen at checkout. You will be notified by email when your order is available in-store. For FedEx Ground service, allow one to seven business days for delivery once in transit.

How do I track delivery of my order?

To track your order, click the "your account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

Are there any delivery restrictions?

Items purchased may only be shipped within the continental US and to Alaska and Hawaii. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, Puerto Rico, freight forwarders, or to any address outside of the United States.

Orders shipping to Hawaii and Alaska are restricted to Ground or 2 Day delivery. Standard Overnight, Priority Overnight, and Saturday delivery are not available shipping methods.

Orders ship in their entirety to the shipping address entered at the time of checkout. To ship to multiple addresses, please place a separate order for each delivery address.

Python and lizard products may not be shipped to California.

Are shipping fees refundable?

The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.

Is a signature required for delivery of my order?

A signature is required upon receipt of your package. 

I am on a business trip. Can you deliver to my hotel?

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.